Turn every conversation into usable data.
Book a telecoms review
AI scores every call's tone - positive, neutral, negative - so nothing slips through the net, and turns your best calls into a ready-made training tool for the team.
Build custom reports from any metric you track - by agent, department or office - then export straight to PDF or push it live to a wallboard for the whole office to see.
Every call logged and fully searchable, complete with outcome, duration and an AI-generated summary attached automatically - so nobody's digging through notes to remember what was agreed.
Set rules that trigger real actions from real calls - alert a manager on a missed VIP call, flag negative sentiment to a Slack channel - all running automatically, without anyone lifting a finger.
Compare answer rate, talk time and missed calls across your whole team, with ready-made reports covering performance, productivity, answering and AI-powered coaching.
Write a script, pick a voice and create your greeting, voicemail message and hold music in minutes - all from inside CRE Connect.
Every important stat at your fingertips, updated live: calls, answer rate, missed and abandoned, speed to answer, sentiment and more, all on one screen.
A complete record of every call - who called, who answered, how long it ran, the department involved and the full recording - all sitting on one straightforward screen.
Every call broken down automatically into key points, purpose, outcome and action items - the essential takeaways from a conversation, without anyone needing to re-listen to the whole thing.
Every call transcribed in full and searchable word for word, with the recording synced alongside the text so you can jump straight to the exact moment something was actually said.
Every missed call is tracked until it's called back, with a live count of who's still waiting and how long they've been waiting, so no enquiry is ever quietly forgotten.
Every dial, connect rate, and sentiment score in one place - AI grades each agent's calls for rapport, recovery, and closing, so you see performance and activity together.
Our Co-Founder, Calvin talks you through the CRE Connect platform and how the various features are saving our agents 1 hour per day in admin time.
Full AI call intelligenceLive from day oneEvery feature availableWe are the only telecoms provider in the UK with a VoIP phone system integration with all major estate agent CRM systems.
Incoming calls trigger instant customer records on screen. No searching, no delays - you know who's calling before you answer.
Every call is automatically transcribed, summarised with action points and logged to the customer record. No manual notes, no missed details.
Call any customer straight from their CRM record, on any device - a small feature but guaranteed to save your team hours per year inputting numbers manually.
Every call - answered, missed or transferred - syncs automatically to the CRM record, so anyone on your team has the full picture before they pick up.
The time-saving from our core CRM integration features mean you can spend more time on viewings, valuations and relationships.
75m
15m
In Daily Admin Time
Mobile & Desktop
Softphone Apps
Click-To-Dial
Advanced Call
Menu (IVR)
Intelligent Call
Routing
Call Queues
HD Voice Audio
Call Recording
Voicemail-to-Email
Custom On-Hold
Music & Messaging
Customised
Branch Greetings
Phone Extensions &
Direct DDI Numbers
Local & National
Numbers
Call Forwarding
Automatic Call
Log to CRM
Inbound Screen
Pop
Branch-Level Call
Tracking
Missed Call Alerts
in CRM
Call Reporting
Dashboard
Answer Time
Tracking
Enterprise
Broadband
Automatic 4G/5G
Failover
Free Install from
Experienced Engineer
Scalable User
Licensing
UK-Based Technical
Support
5 Ring Response
Policy
We don't sell generic telecoms packages. Our entire business is built for estate agents and we've become the top choice as a result.
You choose between 3, 5 and 7 years. No shady lock-ins. We fix your price for the entire term. No surprise April price hikes.
One point of contact with quarterly reviews to ensure you're supported throughout your entire term.
Typical Telecoms Provider
Trustpilot (industry avg.): 3.2 ★
Hidden feature costs
Outsourced support teams
Limited CRM integration capability
Basic call reporting
Rigid contracts with no flexibility
Slow support response times
Dedicated Account Manager
5-ring answer policy
Quarterly check-ins
UK-based team (no call centres)
We’ve been so impressed from start-to-finish by CRE. Jose and Billy in support are superstars - always friendly, always quick to help. And Ryan and Calvin were amazing in the initial set-up.
Michelle Cook
Director
Calvin and his team have been excellent in setting up our phone system. The integration is providing so much value to everyone internally.
John Newhouse
Managing Director
CRE have been such a great company to deal with. They went above-and-beyond and we’re super happy with our system. We’ve been working with them for a few years now, and they are excellent.
Ben Gee
Founder
Having recently switched our telecoms to CRE, we have experienced exceptional service from the initial discussions, through to the professional install with Sully. The integration with our Street CRM is a game changer!
Neil Bartlett
Managing Director
We're delighted with the service that CRE has provided. From start to finish - Calvin helping to get everything set up and Arben getting it all working. Finally, a telecoms company that actually does what they say they will!
Steve Wayne
Founder
We've been super impressed with everything that CRE has provided so far, especially the call intelligence dashboard. It provides us with so much useful information.
James Du Pavey
Founder
Our members are seeing a massive benefit from CRE's services. The ability to integrate into the CRM means their platform provides major time-saving, which our members love.
Iain McKenzie
CEO
I cannot recommend CRE more. From start to finish the transition has been seamless. The integrated transcript to our CRM is perfect and saves so much time by saving a summary of the conversation directly to the clients details.
Connor Quirk
Director
From the sales call initially which was a great presentation and offer, to the onboarding process and the installation itself CRE have lived up to their promises. Service has been brilliant
Paul Ashton
Director
Ben Gee from Hat & Homes tells us about his experience with CRE after a year and a half of service. As a multi-site agency, he needed a reliable phone system to increase the productivity of his team.
We're the only telecoms provider in the UK not tied to one system or one manufacturer.
We'll recommend whatever system fits, not whichever one we're tied to.
If a better system launches mid-contract, we switch you to it.
No chasing different vendors every time something goes wrong.
Because we're whole-of-market, our suppliers want more customers on their platforms - and they fund us to buy people out of existing contracts to make that happen. That cost never gets passed on to you.
We can cover the remaining cost of your current contract, so a bad deal doesn't have to run its course.
The buyout is funded through our supplier relationships, not added to your new contract.
No need to wait out another year (or two) on a system that isn't working for you.
Get In Touch
Quick discovery call (often within the hour)
30-45 minute consultation with one of our experts at a time that suits you.
Tailored proposal for your agency
Your brand new system arranged and installed
Phone
020 4511 0342
From first call to go-live, here's exactly how it works.
A quick, no-pressure call to understand your agency. We find out what's working, what's not, and what actually matters to you.
One of our specialists talks you through the right fit for your agency - a conversation, not a generic sales pitch.
You choose your system and your term - 3, 5 or 7 years - with everything costed and explained before you sign anything.
Your new connection is ordered and configured in the background, including failover if you've added it, all tested before your line changes.
We test your connection thoroughly before cutover, then talk you through your new setup - including failover - so there's nothing to figure out on your own.
Your new connection goes live in a planned cutover, with your existing line kept active until the new one's tested and ready - so you're never left without service.
Got questions? We've got you covered. Here are some quick answers to help you get the most out of CRE.
CRE Connect is CRE's AI-powered call intelligence platform, built specifically for estate agents. It automatically transcribes and summarises every call, generates action items per agent, tracks missed calls until they're followed up, and turns raw call data into reports and dashboards your whole team can use.
No. CRE Connect is included with every CRE phone system, with every feature available and live from day one. There's no add-on to buy and no premium tier to unlock.
Yes. It sits alongside our direct integrations with Alto, Reapit, Street, Loop, Rex, Dezrez, iamproperty, Apex27, SME Professional, MRI, Greenhouse OS and more. The integration handles screen pop, click-to-dial and automatic call logging in your CRM, while CRE Connect turns those same calls into summaries, action items and reports.
Every call is transcribed and summarised, tagged with its purpose and outcome, and given a sentiment score. Anything agreed on the call becomes an action item for the agent who took it, so follow-ups don't rely on memory or scribbled notes.
Yes. Agent leaderboards compare answer rate, talk time and missed calls across the team, the busiest hours breakdown shows when your phones are under pressure, and custom wallboards put the numbers that matter on screen in the office.
Every missed call is logged and stays on the missed call report until someone follows it up, so a vendor or buyer who couldn't get through doesn't quietly slip away to another agent.
Yes. Automations trigger the next step based on what happened on the call, so routine follow-up work happens without anyone having to remember to do it.
We did. CRE Connect was built in-house by the CRE team specifically for estate agents, so it's designed around how agencies actually use the phone rather than adapted from a generic call-centre tool.
Book a free no-obligation telecoms review and discover how CRE can improve integration, reduce admin and deliver better value.
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