We're the only provider in the UK with direct phone system integration with all of the major CRM providers in the estate agency market. No one else offers the same breadth of connection.
We are the only telecoms provider in the UK with a VoIP phone system integration with all major estate agent CRM systems.
Incoming calls trigger instant customer records on screen. No searching, no delays - you know who's calling before you answer.
Every call is automatically transcribed, summarised with action points and logged to the customer record. No manual notes, no missed details.
Call any customer straight from their CRM record, on any device - a small feature but guaranteed to save your team hours per year inputting numbers manually.
Every call - answered, missed or transferred - syncs automatically to the CRM record, so anyone on your team has the full picture before they pick up.
The time-saving from our core CRM integration features mean you can spend more time on viewings, valuations and relationships.
75m
15m
In Daily Admin Time
The AI call intelligence platform built for estate agents.
Turn every conversation into usable data through automatic transcription and summaries, sentiment analysis, missed and unreturned call reporting, action items generated per agent, call trends and analytics, and automations that trigger the next step without anyone lifting a finger.
Purpose & Outcomes
Automations
Sentiment Analysis
Automatic Greeting Studio
Busiest Hours Breakdown
Missed Call Report
Agent Leaderboards
Custom Wallboards
Transcript
AI ContextAI Insights
Reporting
Call Summary
Call History
Action Items
Recording
We don't sell generic telecoms packages. Our entire business is built for estate agents and we've become the top choice as a result.
You choose between 3, 5 and 7 years. No shady lock-ins. We fix your price for the entire term. No surprise April price hikes.
One point of contact with quarterly reviews to ensure you're supported throughout your entire term.
Mobile & Desktop
Softphone Apps
Click-To-Dial
Advanced Call
Menu (IVR)
Intelligent Call
Routing
Call Queues
HD Voice Audio
Call Recording
Voicemail-to-Email
Custom On-Hold
Music & Messaging
Customised
Branch Greetings
Phone Extensions &
Direct DDI Numbers
Local & National
Numbers
Call Forwarding
Automatic Call
Log to CRM
Inbound Screen
Pop
Branch-Level Call
Tracking
Missed Call Alerts
in CRM
Call Reporting
Dashboard
Answer Time
Tracking
Enterprise
Broadband
Automatic 4G/5G
Failover
Free Install from
Experienced Engineer
Scalable User
Licensing
UK-Based Technical
Support
5 Ring Response
Policy
Typical Telecoms Provider
Trustpilot (industry avg.): 3.2 ★
Hidden feature costs
Outsourced support teams
Limited CRM integration capability
Basic call reporting
Rigid contracts with no flexibility
Slow support response times
Dedicated Account Manager
5-ring answer policy
Quarterly check-ins
UK-based team (no call centres)
We’ve been so impressed from start-to-finish by CRE. Jose and Billy in support are superstars - always friendly, always quick to help. And Ryan and Calvin were amazing in the initial set-up.
Michelle Cook
Director
Calvin and his team have been excellent in setting up our phone system. The integration is providing so much value to everyone internally.
John Newhouse
Managing Director
CRE have been such a great company to deal with. They went above-and-beyond and we’re super happy with our system. We’ve been working with them for a few years now, and they are excellent.
Ben Gee
Founder
Having recently switched our telecoms to CRE, we have experienced exceptional service from the initial discussions, through to the professional install with Sully. The integration with our Street CRM is a game changer!
Neil Bartlett
Managing Director
We're delighted with the service that CRE has provided. From start to finish - Calvin helping to get everything set up and Arben getting it all working. Finally, a telecoms company that actually does what they say they will!
Steve Wayne
Founder
We've been super impressed with everything that CRE has provided so far, especially the call intelligence dashboard. It provides us with so much useful information.
James Du Pavey
Founder
Our members are seeing a massive benefit from CRE's services. The ability to integrate into the CRM means their platform provides major time-saving, which our members love.
Iain McKenzie
CEO
I cannot recommend CRE more. From start to finish the transition has been seamless. The integrated transcript to our CRM is perfect and saves so much time by saving a summary of the conversation directly to the clients details.
Connor Quirk
Director
From the sales call initially which was a great presentation and offer, to the onboarding process and the installation itself CRE have lived up to their promises. Service has been brilliant
Paul Ashton
Director
Ben Gee from Hat & Homes tells us about his experience with CRE after a year and a half of service. As a multi-site agency, he needed a reliable phone system to increase the productivity of his team.
We're the only telecoms provider in the UK not tied to one system or one manufacturer.
We'll recommend whatever system fits, not whichever one we're tied to.
If a better system launches mid-contract, we switch you to it.
No chasing different vendors every time something goes wrong.
Because we're whole-of-market, our suppliers want more customers on their platforms - and they fund us to buy people out of existing contracts to make that happen. That cost never gets passed on to you.
We can cover the remaining cost of your current contract, so a bad deal doesn't have to run its course.
The buyout is funded through our supplier relationships, not added to your new contract.
No need to wait out another year (or two) on a system that isn't working for you.
Get In Touch
Quick discovery call (often within the hour)
30-45 minute consultation with one of our experts at a time that suits you.
Tailored proposal for your agency
Your brand new system arranged and installed
Phone
020 4511 0342
Got questions? We've got you covered. Here are some quick answers to help you get the most out of CRE.
It’s a direct connection between your phone system and your estate agency CRM, so calls and customer records talk to each other automatically. Incoming calls pop up the right record on screen, every call is transcribed and summarised into that record, and you can dial straight from the CRM, with no manual note-taking or logging.
CRE integrates directly with Alto, Reapit, Street, Loop, Rex, Dezrez, iamproperty, Apex27, SME Professional, MRI, Greenhouse OS and more. We’re the only UK telecoms provider with a direct phone system integration across all of the major estate agency CRMs, so you don’t have to change your CRM to get the benefit.
It removes the small admin jobs that add up across a day: searching for a record when a call comes in, typing numbers into the dialler, writing up call notes and logging calls by hand. Auto-pop, click-to-dial, auto-transcription and automatic call logging do those jobs for you, which adds up to around an hour per agent per day.
Basic click-to-dial only lets you press a number in your CRM to start a call. CRE’s integration works in both directions: it pops the customer record when they call in, transcribes and summarises every call straight onto the record, and syncs your full call history, whether answered, missed or transferred. Click-to-dial is just one part of it.
Yes. Every call is transcribed, summarised with action points and saved to the customer record in your CRM without anyone typing a note. Anyone on your team can open the record and see exactly what was said before they pick up the phone.
No. The integration is built into the CRE phone system itself, so it isn’t something we can add on top of another provider’s phones. If you want auto-pop, auto-transcription and call logging in your CRM, your calls need to run through a CRE phone system.
Yes. Click-to-dial works from any device, and our softphone apps put your business number on your mobile, laptop or desktop. Calls made or taken away from the office are still logged to the right CRM record.
The CRM integration handles the connection between your calls and your records. CRE Connect is the AI call intelligence layer on top, adding sentiment analysis, missed and unreturned call reporting, action items per agent, agent leaderboards and automations. It’s included with every CRE phone system.
Book a free no-obligation telecoms review and discover how CRE can improve integration, reduce admin and deliver better value.
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