Whole-of-market advice, deep CRM integration and fixed costs for the full term - trusted by Kerfuffle as a recommended telecoms supplier.
We are the only telecoms provider in the UK with a VoIP phone system integration with all major estate agent CRM systems.
Incoming calls trigger instant customer records on screen. No searching, no delays - you know who's calling before you answer.
Every call is automatically transcribed, summarised with action points and logged to the customer record. No manual notes, no missed details.
Call any customer straight from their CRM record, on any device - a small feature but guaranteed to save your team hours per year inputting numbers manually.
Every call - answered, missed or transferred - syncs automatically to the CRM record, so anyone on your team has the full picture before they pick up.
The time-saving from our core CRM integration features mean you can spend more time on viewings, valuations and relationships.
75m
15m
In Daily Admin Time
The AI call intelligence platform built for estate agents.
Turn every conversation into usable data through automatic transcription and summaries, sentiment analysis, missed and unreturned call reporting, action items generated per agent, call trends and analytics, and automations that trigger the next step without anyone lifting a finger.
Purpose & Outcomes
Automations
Sentiment Analysis
Automatic Greeting Studio
Busiest Hours Breakdown
Missed Call Report
Agent Leaderboards
Custom Wallboards
Transcript
AI ContextAI Insights
Reporting
Call Summary
Call History
Action Items
RecordingExclusive Kerfuffle Member Offer
Please use code KERFUFFLE when you make contact.
We don't sell generic telecoms packages. Our entire business is built for estate agents and we've become the top choice as a result.
You choose between 3, 5 and 7 years. No shady lock-ins. We fix your price for the entire term. No surprise April price hikes.
One point of contact with quarterly reviews to ensure you're supported throughout your entire term.
Mobile & Desktop
Softphone Apps
Click-To-Dial
Advanced Call
Menu (IVR)
Intelligent Call
Routing
Call Queues
HD Voice Audio
Call Recording
Voicemail-to-Email
Custom On-Hold
Music & Messaging
Customised
Branch Greetings
Phone Extensions &
Direct DDI Numbers
Local & National
Numbers
Call Forwarding
Automatic Call
Log to CRM
Inbound Screen
Pop
Branch-Level Call
Tracking
Missed Call Alerts
in CRM
Call Reporting
Dashboard
Answer Time
Tracking
Enterprise
Broadband
Automatic 4G/5G
Failover
Free Install from
Experienced Engineer
Scalable User
Licensing
UK-Based Technical
Support
5 Ring Response
Policy
Typical Telecoms Provider
Trustpilot (industry avg.): 3.2 ★
Hidden feature costs
Outsourced support teams
Limited CRM integration capability
Basic call reporting
Rigid contracts with no flexibility
Slow support response times
Dedicated Account Manager
5-ring answer policy
Quarterly check-ins
UK-based team (no call centres)
We’ve been so impressed from start-to-finish by CRE. Jose and Billy in support are superstars - always friendly, always quick to help. And Ryan and Calvin were amazing in the initial set-up.
Michelle Cook
Director
Calvin and his team have been excellent in setting up our phone system. The integration is providing so much value to everyone internally.
John Newhouse
Managing Director
CRE have been such a great company to deal with. They went above-and-beyond and we’re super happy with our system. We’ve been working with them for a few years now, and they are excellent.
Ben Gee
Founder
Having recently switched our telecoms to CRE, we have experienced exceptional service from the initial discussions, through to the professional install with Sully. The integration with our Street CRM is a game changer!
Neil Bartlett
Managing Director
We're delighted with the service that CRE has provided. From start to finish - Calvin helping to get everything set up and Arben getting it all working. Finally, a telecoms company that actually does what they say they will!
Steve Wayne
Founder
We've been super impressed with everything that CRE has provided so far, especially the call intelligence dashboard. It provides us with so much useful information.
James Du Pavey
Founder
Our members are seeing a massive benefit from CRE's services. The ability to integrate into the CRM means their platform provides major time-saving, which our members love.
Iain McKenzie
CEO
I cannot recommend CRE more. From start to finish the transition has been seamless. The integrated transcript to our CRM is perfect and saves so much time by saving a summary of the conversation directly to the clients details.
Connor Quirk
Director
From the sales call initially which was a great presentation and offer, to the onboarding process and the installation itself CRE have lived up to their promises. Service has been brilliant
Paul Ashton
Director
Ben Gee from Hat & Homes tells us about his experience with CRE after a year and a half of service. As a multi-site agency, he needed a reliable phone system to increase the productivity of his team.
We're the only telecoms provider in the UK not tied to one system or one manufacturer.
We'll recommend whatever system fits, not whichever one we're tied to.
If a better system launches mid-contract, we switch you to it.
No chasing different vendors every time something goes wrong.
Because we're whole-of-market, our suppliers want more customers on their platforms - and they fund us to buy people out of existing contracts to make that happen. That cost never gets passed on to you.
We can cover the remaining cost of your current contract, so a bad deal doesn't have to run its course.
The buyout is funded through our supplier relationships, not added to your new contract.
No need to wait out another year (or two) on a system that isn't working for you.
Get In Touch
Quick discovery call (often within the hour)
30-45 minute consultation with one of our experts at a time that suits you.
Tailored proposal for your agency
Your brand new system arranged and installed
Phone
020 4511 0342
Got questions? We've got you covered. Here are some quick answers to help you get the most out of CRE.
CRE is a Kerfuffle Gold Supplier - one of a small number of telecoms providers that Kerfuffle has independently reviewed and rated highly enough to feature in their supplier marketplace. We've also won the Kerfuffle Trusted Supplier of the Year award this year for Telephony, Broadband and IT, which is voted on by the agents who actually use us.
Kerfuffle's Gold status is based on verified performance - reviews, agent feedback and supplier track record. It's not a paid tier. Being listed as a Gold Supplier means Kerfuffle's community has consistently rated us above the field in telecoms.
Any new branch you open during your contract term is installed and connected free of charge, at exactly the same rate as your existing branches - no renegotiation, no uplift, no catch. Use code KERFUFFLE when you get in touch.
It's particularly well suited to growing agencies - if you're planning to open new branches during your contract, the offer effectively removes the cost of expanding your phone system. Your rate stays the same and the installation is on us.
No - coming through Kerfuffle doesn't add any cost. The Kerfuffle offer is on top of our standard pricing, and your rate is locked for the full contract term regardless.
Kerfuffle's marketplace includes a lot of telecoms providers. Agents tend to land on CRE because we're the only one focused exclusively on estate agency - our CRM integrations, CRE Connect dashboard and support are all built around how estate agents work, not adapted from a generic product.
Yes - you'll find us at Kerfuffle events throughout the year. If you've come across us there, use code KERFUFFLE when you book a review to make sure the offer is applied.
Book a free no-obligation telecoms review and discover how CRE can improve integration, reduce admin and deliver better value.
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