UK-based overflow call handling for estate agents - genuine people, not AI, fully briefed on your agency and ready to book viewings, manage enquiries and log everything straight to your CRM.
Straight into your diary, with no back-and-forth.
Use it for busy periods, out-of-hours, or every call.
No overseas call centres or AI chatbots, just real people here in the UK.
Calls and messages logged directly into your CRM.
Trained and tailored on your processes, so callers can't tell the difference.
Every enquiry captured and passed on, not left on voicemail.
Not an overseas call centre, not an AI voice bot. Just real people ready to help.
Trained on your processes, properties and how you like things done.
Callers can't tell they've reached an overflow line. Keeping the continuity between your business and the callers.
The same standard of service whether it's your 1st call of the day or your 50th.
Covered whenever your team's on another call or unavailable.
Straight into your diary, no back-and-forth.
Every lead is captured, not left on voicemail.
Routine tasks handled, so your team can focus on selling.
We don't sell generic telecoms packages. Our entire business is built for estate agents and we've become the top choice as a result.
You choose between 3, 5 and 7 years. No shady lock-ins. We fix your price for the entire term. No surprise April price hikes.
One point of contact with quarterly reviews to ensure you're supported throughout your entire term.
Typical Multi-Service Provider
Trustpilot (industry avg.): 3.2 ★
Hidden feature costs
Outsourced support teams
Rigid contracts with limited flexibility
Slow support response times
Trustpilot: 4.9 ★
Transparent, fixed pricing
Fast, UK-based support team
Whole-of-market advice - not tied to one solution
5 ring answer policy with dedicated account manager
Dedicated Account Manager
5-ring answer policy
Quarterly check-ins
UK-based team (no call centres)
We’ve been so impressed from start-to-finish by CRE. Jose and Billy in support are superstars - always friendly, always quick to help. And Ryan and Calvin were amazing in the initial set-up.
Michelle Cook
Director
Calvin and his team have been excellent in setting up our phone system. The integration is providing so much value to everyone internally.
John Newhouse
Managing Director
CRE have been such a great company to deal with. They went above-and-beyond and we’re super happy with our system. We’ve been working with them for a few years now, and they are excellent.
Ben Gee
Founder
Having recently switched our telecoms to CRE, we have experienced exceptional service from the initial discussions, through to the professional install with Sully. The integration with our Street CRM is a game changer!
Neil Bartlett
Managing Director
We're delighted with the service that CRE has provided. From start to finish - Calvin helping to get everything set up and Arben getting it all working. Finally, a telecoms company that actually does what they say they will!
Steve Wayne
Founder
We've been super impressed with everything that CRE has provided so far, especially the call intelligence dashboard. It provides us with so much useful information.
James Du Pavey
Founder
Our members are seeing a massive benefit from CRE's services. The ability to integrate into the CRM means their platform provides major time-saving, which our members love.
Iain McKenzie
CEO
I cannot recommend CRE more. From start to finish the transition has been seamless. The integrated transcript to our CRM is perfect and saves so much time by saving a summary of the conversation directly to the clients details.
Connor Quirk
Director
From the sales call initially which was a great presentation and offer, to the onboarding process and the installation itself CRE have lived up to their promises. Service has been brilliant
Paul Ashton
Director
Ben Gee from Hat & Homes tells us about his experience with CRE after a year and a half of service. As a multi-site agency, he needed a reliable phone system to increase the productivity of his team.
We're the only telecoms provider in the UK not tied to one system or one manufacturer.
We'll recommend whatever system fits, not whichever one we're tied to.
If a better system launches mid-contract, we switch you to it.
No chasing different vendors every time something goes wrong.
Because we're whole-of-market, our suppliers want more customers on their platforms - and they fund us to buy people out of existing contracts to make that happen. That cost never gets passed on to you.
We can cover the remaining cost of your current contract, so a bad deal doesn't have to run its course.
The buyout is funded through our supplier relationships, not added to your new contract.
No need to wait out another year (or two) on a system that isn't working for you.
Get In Touch
Quick discovery call (often within the hour)
30-45 minute consultation with one of our experts at a time that suits you.
Tailored proposal for your agency
Your brand new system arranged and installed
Phone
020 4511 0342
Every service your agency needs to run smoothly, delivered by a team who actually understands how estate agents work.
A call to understand your call volumes, peak times and what should happen with each type of enquiry.
One of our specialists designs your call handling brief - greeting, scripts and what gets escalated back to you.
You approve your brief and coverage hours, with everything costed upfront.
Your account set up, our team briefed on your agency, and CRM integration configured in the background.
Test calls run through your brief before going live, with anything adjusted based on your feedback.
Overflow calls handled live, with your brief refined further as we learn what works for your agency.
Got questions? We've got you covered. Here are some quick answers to help you get the most out of CRE.
Yes - viewings are booked straight into your diary or CRM as part of the call, not passed back to you to arrange separately.
No. Every call is answered by a real person in our UK-based team - no AI voice bots, no automated menus and no overseas call centre.
Your brief sets out what counts as urgent and who to contact. Anything that needs your team straight away is escalated back to you, rather than waiting in a message log.
No. Calls are answered in your agency's name, using your greeting and processes, so to the caller it simply feels like part of your team.
You choose. Calls can overflow only when your team is busy or unavailable, divert at set times such as out-of-hours, or all come through to us.
Yes. Coverage hours are agreed with you and can be adjusted as your needs change, whether that's weekends, evenings or your busiest times of year.
Before going live we build a brief with you covering your greeting, properties, processes and what to escalate. Our team is trained on it and test calls are run first, and the brief keeps being refined as we go.
We're a multi-service provider, offering a range of services your agency needs to run smoothly, delivered by a team who actually understands how estate agents work.
We'll provide a phone system that completely transforms your team's productivity.
Ultra-reliable connectivity with the fastest speeds in your area, at the best possible price.
Business mobiles and SIM-only deals to keep your team connected.
Technical support and hardware, without the endless call queues.
Business gas and electricity with a no obligation cost check.
Protect your people, property and assets with reliable security systems.
Card payments and PDQ machines offering excellent rates.
Printers and copiers, with flexible buy or lease options available.
Genuine human support, fully briefed on your agency and customised to your operations.
Book a free no-obligation services review and discover how CRE can improve efficiencies, reduce admin and deliver better value.
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