How CRE Helps Fine & Country Agents

Introduction

The Brand Answers The Phone

Fine & Country is a network of leading independent estate agents with representatives in over 300 locations around the world, built around premium property and the marketing that sells it.

Everything in that proposition is carefully controlled. The photography, the brochures, the window displays, the tone. Then a prospective vendor with a house worth several million rings the office on a Saturday, and whatever happens next is the brand too. That moment is almost never designed. It is inherited from whichever phone system was in the building.

Why CRE

Why Estate Agents Choose CRE

Whole of market. We are not tied to a single platform, so we recommend the right fit for your office structure rather than our fit.

Specialists, not generalists. We speak estate agent. Our team knows what a high-value vendor call requires and which CRM your team is in all day.

Transparent contracts. 3, 5 or 7 years, your choice. Price fixed for the full term, so no April hikes, and we will cover up to two years of an existing contract at no cost.

Dedicated account management. One point of contact who knows your business and your CRM, with quarterly reviews.

Integrations

Real CRM Integration

We integrate directly with Alto, Loop, Street, Reapit, Dezrez, Rex and every other major platform. Four things follow.

Auto-pop. Incoming calls bring the customer record up on screen instantly, so you greet a vendor by name with their history in front of you.

Auto-transcribe. Every call is transcribed and logged to the customer record. No manual notes, nothing depending on whether a busy negotiator remembered to write it up.

Click-to-dial. A small feature that saves hours a year currently spent typing numbers by hand.

Full call history sync. Every call, answered, missed or transferred, syncs automatically to the record.

Agencies making that change typically save around an hour of admin per agent, per day.

Everything else about the brand is designed. The phone call rarely is.

CRE Connect

CRE Connect, Included As Standard

Our AI call intelligence layer, built in-house and included with every phone system we supply. No upsell, no separate subscription.

Call transcription and AI summaries, purpose and outcome tagging, sentiment analysis, missed call reporting, busiest hours, agent leaderboards and custom wallboards. It answers the questions most offices currently cannot: how many calls did we miss last week, which of the team is converting enquiries, and what are vendors actually ringing us about.

Get In Touch

Ready To Review Your Telecoms?

Fifteen minutes. We will show you a live screen pop against a real CRM record, walk you through CRE Connect, and tell you honestly whether switching makes sense right now. If your current setup is working, we will say so.

Book a telecoms review or call the team on 020 4511 0342. You can also speak to your Fine & Country Account Manager, and follow us on LinkedIn and Instagram.