How CRE Helps RAN Members Answer Every Referral

Introduction

A Network Built On Enquiries

Since 1994, the Relocation Agent Network has connected relocating buyers and sellers with carefully selected independent agents, and it now spans over 650 of them across England, Scotland and Wales. Members are chosen rather than signed up, and the value of membership is straightforward: business that would otherwise have gone somewhere else arrives at your door.

Almost all of it arrives as a conversation. A relocating family ringing from two hundred miles away, at whatever hour suits them, often to an office they have never dealt with before. First impressions in that moment are the whole game.

What we do

What A Specialist Telecoms Partner Adds

CRE Group was built exclusively for estate agents, and that focus shows up in three practical places for RAN members.

The phones themselves. Cloud systems that route between branches properly, hunt to a colleague before a call rings out, and follow your team when they are out on valuations. Fixed pricing with no April increases, and we will cover up to two years of an existing contract so switching is not something you have to wait for.

Direct CRM integration. We integrate directly with Alto, Loop, Street, Reapit, Dezrez and Rex. An inbound enquiry brings the caller's record up before anyone answers, and the call logs itself against that record when it ends. For a referral that has travelled across the network to reach you, that is the difference between an enquiry handled properly and one that depends on somebody remembering to write it up.

CRE Connect. Our AI call intelligence layer, included with every phone system we supply. Transcription, call summaries, purpose and outcome tagging, sentiment analysis, missed call reporting and agent performance data. Most agencies have no idea how many calls they lose in a week until they see it on a screen.

A referral that has travelled across the network deserves better than a voicemail.

Get involved

Working With The Network

We work with Relocation Agent Network members across the country, alongside the Guild of Property Professionals, Fine & Country, Propertymark, LonRes and Kerfuffle. The thread running through all of it is the same: we only serve estate agents, so we only build things estate agents need.

If you are a RAN member and you have not looked at your phone system in a few years, the useful question costs you nothing to ask. How many calls did we miss last week, and does our CRM know about any of them?